Terms & Condition
These Terms govern your use of our website and services. By using our Services, you agree to these Terms.
Effective Date: 11 December 2025
Terms and Conditions
1. Introduction
Welcome to Stellarr ("we", "us", "our"). These Terms and Conditions govern your use of our website and platform (the "Service"). By accessing or using Stellarr, you agree to be bound by these Terms.
If you do not agree, please do not use the Service.
2. About Stellarr
Stellarr is an online reputation and business engagement platform that helps businesses:
- Aggregate and manage online reviews
- Engage with customers
- Schedule social media content
- Manage email and newsletter communications
- Create and distribute customer offers
3. Eligibility
You must be at least 18 years old and authorised to act on behalf of a business to use Stellarr.
4. Account Registration
- You are responsible for maintaining the confidentiality of your login details.
- You agree to provide accurate and complete information.
- You are responsible for all activity that occurs under your account.
We reserve the right to suspend or terminate accounts that breach these Terms.
5. Use of the Service
You agree not to:
- Use the Service for unlawful or fraudulent purposes
- Upload misleading, abusive, defamatory, or infringing content
- Attempt to gain unauthorised access to our systems
- Resell or exploit the Service without written permission
We may restrict access if usage negatively affects platform performance or other users.
6. Third-Party Services
Stellarr integrates with third-party platforms (e.g. review sites, social media platforms).
We are not responsible for:
- Changes, outages, or data issues caused by third-party services
- Content or policies of third-party platforms
Your use of those services remains subject to their own terms.
7. Fees and Payments
- Paid plans are billed in advance on a subscription basis.
- Prices are displayed excluding VAT unless stated otherwise.
- Failure to pay may result in suspension or termination.
Refunds are provided only where required by law or explicitly stated.
8. Intellectual Property
All intellectual property relating to Stellarr (software, branding, content) belongs to us or our licensors.
You retain ownership of your data but grant us a licence to process it solely to provide the Service.
9. Data and Privacy
Your use of the Service is also governed by our Privacy Policy, which explains how we collect and use personal data.
10. Availability and Changes
We aim for high availability but do not guarantee uninterrupted access.
We may update, modify, or discontinue features at any time. Material changes to these Terms will be communicated.
11. Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for indirect or consequential losses
- We do not guarantee business outcomes, review ratings, or revenue increases
Our total liability shall not exceed the amount paid by you in the preceding 12 months.
12. Termination
You may cancel your account at any time.
We may suspend or terminate access if you breach these Terms or misuse the Service.
13. Governing Law
These Terms are governed by the laws of England and Wales, and courts of that jurisdiction shall have exclusive authority.